What will I be learning?

This interactive AIM eLearning programme introduces you to the ways in which you can succeed in the world of Customer Services.

This self-paced, on-line programme allows you to learn at your own pace with the support of a qualified tutor. Choose from a range of modules to make up a recognised qualification relevant to Customer Service roles. The modules are as follows: 

• Customer Service Skills
• Employment Skills
• Understanding How to be Successful
• Equality and Diversity in the Workplace
• Employment Rights, Contracts and Pay

Give yourself a competitive advantage in looking for work. This programme can give you a confidence boost, relevant skills and knowledge as well as the expert knowledge of a qualified tutor to enable you to progress.

The course will support you with all aspects of Customer Service including:

• Importance of Good Customer Service 

• Examples of Good Customer Service Skills

• How Poor Customer Service Affects Customers

• How Poor Customer Service Affects Staff

As part of the course there are weekly support sessions available on zoom.  Attending the first session is mandatory as you will be shown how to access the course and other course information will be explained to you. After that your attendance is optional but that support is available should you require it.

Does the course lead to a qualification?

AIM Level 1 Certificate in Employability Skills

Who is the course for?

Anyone interested in pursuing a career within Customer Services

What do I need to bring?

You need access to the internet and a pen and paper would be useful

Are there any additional costs?

Free to those on benefits

How will I know how I am progressing during the course?

At DALS, we use an Individual Learning Plan (ILP) to set and review targets and provide feedback, enabling continual reflection and evaluation throughout the course. Learners will also receive verbal and/or written feedback on marked work. Learners will use their ILP to help track and monitor their own progress towards set goals, to support personal development and achievement.

There is an exam, at the end of each unit.

Can I have help in the class?

At enrolment, it is important that you tell us if you have a learning difficulty or disability and require support. Learners declaring a support need will be referred for an assessment. If an enhanced support need is confirmed, a Support Package will be offered, to assist your progress in your learning and development, specific to your assessed needs.

How is this course supported by DerbyLearn?

DerbyLearn is a learning platform that supports and complements most classes. To find out more, please go to www.derbylearn.net and sign up, it's free and well worth a look!

Progression within DALS

You can progress to any of the other Personal Development or general interest courses offered by DALS at this time.

On completion of this course, you could progress to:

Aims E-learning programme. Other On-line Employability courses on offer currently. 

Health and Wellbeing

The slogan you see on our brochures and leaflets is:   meet  enjoy  learn  achieve .

This is because we believe that taking part in adult and community learning can open the door to new friendships, give you something enjoyable and worthwhile to do with your time, enable you to learn something new and give you a sense of achievement. That's got to make you feel good!

Volunteering opportunities

We have a number of rewarding volunteering opportunities both within DALS and with other organisations. These can offer you a number of benefits, including the ability to enhance your employment prospects, and the ability to learn whilst supporting others.If you are interested in finding out more about volunteering opportunities, please contact enquiries@derby.gov.uk. You can also find information on volunteering opportunities on our noticeboards and website.