Getting into Customer Service - AIM Certificate in Employability Skills (e-learning, ej)
Course Title:
Getting into Customer Service - AIM Certificate in Employability Skills (e-learning, ej)
Course Number:
LUNO N20959
Venue:
Distance Learning Course
Learning Area:
Preparation for life
Level:
Level 1
Tutor(s):
Chris Walker
Start Date:
23 February 2021
End Date:
30 March 2021
Session Time(s):
Tuesday between 13:00 and 15:00
Total Sessions:
5
Total Hours:
10
Class Size:
Between 6 and 20 learners.
:
NOTE: This course has already started.
Course Information
What will I be learning?
This interactive AIM eLearning programme introduces you to the ways in which you can succeed in the world of Customer Services.
This self-paced, on-line programme allows you to learn at your own pace with the support of a qualified tutor. Choose from a range of modules to make up a recognised qualification relevant to Customer Service roles. The modules are as follows:
- Customer Service Skills
- Employment Skills
- Understanding How to be Successful
- Equality and Diversity in the Workplace
- Employment Rights, Contracts and Pay
Give yourself a competitive advantage in looking for work. This programme can give you a confidence boost, relevant skills and knowledge as well as the expert knowledge of a qualified tutor to enable you to progress.
The course will support you with all aspects of Customer Service including:
• Importance of Good Customer Service
• Examples of Good Customer Service Skills
• How Poor Customer Service Affects Customers
• How Poor Customer Service Affects Staff
As part of the course there are weekly support sessions available on zoom. Attending the first session is mandatory as you will be shown how to access the course and other course information will be explained to you. After that your attendance is optional but that support is available should you require it.
Does the course lead to a qualification?
AIM Level 1 Certificate in Employability Skills
Who is the course for?
Anyone interested in pursuing a career within Customer Services
What do I need to bring?
You need access to the internet and a pen and paper would be useful
Are there any additional costs?
Free to those on benefits
How will I know how I am progressing during the course?
At DALS, we use an Individual Learning Plan (ILP) to set and review targets and provide feedback, enabling continual reflection and evaluation throughout the course. Learners will also receive verbal and/or written feedback on marked work. Learners will use their ILP to help track and monitor their own progress towards set goals, to support personal development and achievement.
There is an exam, at the end of each unit.
Can I have help in the class?
At enrolment, it is important that you tell us if you have a learning difficulty or disability and require support. Learners declaring a support need will be referred for an assessment. If an enhanced support need is confirmed, a Support Package will be offered, to assist your progress in your learning and development, specific to your assessed needs.
How is this course supported by DerbyLearn?
DerbyLearn is a learning platform that supports and complements most classes. To find out more, please go to www.derbylearn.net and sign up, it's free and well worth a look!
Progression within DALS
You can progress to any of the other Personal Development or general interest courses offered by DALS at this time.
On completion of this course, you could progress to:
Aims E-learning programme. Other On-line Employability courses on offer currently.
Health and Wellbeing
The slogan you see on our brochures and leaflets is: meet enjoy learn achieve .
This is because we believe that taking part in adult and community learning can open the door to new friendships, give you something enjoyable and worthwhile to do with your time, enable you to learn something new and give you a sense of achievement. That's got to make you feel good!
Volunteering opportunities
We have a number of rewarding volunteering opportunities both within DALS and with other organisations. These can offer you a number of benefits, including the ability to enhance your employment prospects, and the ability to learn whilst supporting others.If you are interested in finding out more about volunteering opportunities, please contact enquiries@derby.gov.uk. You can also find information on volunteering opportunities on our noticeboards and website.
Venue Information
Distance Learning Course
Address:
Derby Adult Learning Service, Online Learning Course, DE0 0NA
Crèche:
Crèche Unavailable
Enrolment Information
Enrol Now
You can enrol onto this course now using our online secure website. Enrol Now
In Person
If you would like more information about this course or wish to enrol, please contact via:
Enrolment Centre:
Online Learning
Opening Times:
Distance learning
Address:
Derby Adult Learning Service, Online learning course, DE24 9DE Find Us
Telephone No:
01332 956565
Email:
By Email
Send your enrolment enquiry to DALSenquiries@derby.gov.uk.
More Information
For more information about this course, please contact us on 01332 956565.
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