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Getting into Call Centres - AIM Certificate in Employability Skills (e-learning, ej)

Course Title:

Getting into Call Centres - AIM Certificate in Employability Skills (e-learning, ej)

Course Number:

LUNO N40960


Distance Learning Course

Learning Area:

Preparation for life


Level 1


Javaid Iqbal

Start Date:

25 February 2021

End Date:

25 March 2021

Session Time(s):

Thursday between 10:00 and 12:00

Total Sessions:


Total Hours:


Class Size:

Between 6 and 20 learners.


NOTE: This course has already started.

Course Information

What will I be learning?

This interactive AIM eLearning programme introduces you to the ways in which you can succeed in the world of Call Centres.


This self-paced, on-line programme allows you to learn at your own pace with the support of a qualified tutor. You will undertake a range of modules to make up your Level 1 Employability Certificate with an emphasis on Call Centres. These modules will include:

  • Customer Service Skills
  • Employment Skills
  • Understanding How to be Successful
  • Equality and Diversity at work
  • Employment Rights, Contracts and Pay
  • Call Centres-Good Customer Service

Give yourself a competitive advantage in looking for work. This programme can boost your confidence, update your skills and knowledge and help you gain a qualification to put on your CV, all with the support of a qualified tutor to help your progress.


The course will support you with an introduction to Call Centres:

  • Benefits of good customer service to an organisation
  • Verbal and Non-verbal Interaction with customers
  • Possible Consequences of Poor Customer Service
  • Value of Giving Customers a Positive First Impression
  • How to deal with complaints

As part of the course there are weekly support sessions available on zoom.  Attending the first session is mandatory as you will be shown how to access the course and other course information will be explained to you. After that your attendance is optional but that support is available should you require it.

Does the course lead to a qualification?

Yes, an AIM Level 1 Certificate in Employability Skills.

Who is the course for?

Anyone interested in pursuing a career within Call Centres. 

What do I need to bring?

You need access to the internet. A pen and paper should you want to make notes. 

Are there any additional costs?


How will I know how I am progressing during the course?

At DALS, we use an Individual Learning Plan (ILP) to set and review targets and provide feedback, enabling continual reflection and evaluation throughout the course. Learners will also receive verbal and/or written feedback on marked work. Learners will use their ILP to help track and monitor their own progress towards set goals, to support personal development and achievement.

At the end of each unit there is an exam to test your knowledge.

Can I have help in the class?

At enrolment, it is important that you tell us if you have a learning difficulty or disability and require support. Learners declaring a support need will be referred for an assessment. If an enhanced support need is confirmed, a Support Package will be offered, to assist your progress in your learning and development, specific to your assessed needs.

How is this course supported by DerbyLearn?

DerbyLearn is a learning platform that supports and complements most classes. To find out more, please go to and sign up, it's free and well worth a look!

Progression within DALS

You can progress to any of the other Personal Development or general interest courses offered by DALS at this time.

On completion of this course, you could progress to:

Aims E-learning programme. Other On-line Employability courses on offer currently. 

Health and Wellbeing

The slogan you see on our brochures and leaflets is:   meet  enjoy  learn  achieve .

This is because we believe that taking part in adult and community learning can open the door to new friendships, give you something enjoyable and worthwhile to do with your time, enable you to learn something new and give you a sense of achievement. That's got to make you feel good!

Volunteering opportunities

We have a number of rewarding volunteering opportunities both within DALS and with other organisations. These can offer you a number of benefits, including the ability to enhance your employment prospects, and the ability to learn whilst supporting others. If you are interested in finding out more about volunteering opportunities, please contact You can also find information on volunteering opportunities on our noticeboards and website.

Venue Information

Distance Learning Course


Derby Adult Learning Service, Online Learning Course, DE0 0NA


Crèche Unavailable

Enrolment Information

Enrol Now

You can enrol onto this course now using our online secure website. Enrol Now

In Person

If you would like more information about this course or wish to enrol, please contact via:

Enrolment Centre:

Online Learning

Opening Times:

Distance learning


Derby Adult Learning Service, Online learning course, DE24 9DE   Find Us

Telephone No:

01332 956565


By Email

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More Information

For more information about this course, please contact us on 01332 956565.


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Note: Please bring evidence of eligibility for fee reduction to the first class.

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